Last updated: 26 September 2026
Cancellation
- You can cancel an order before it is dispatched by calling or WhatsApping us on +91 74090 70956.
- Because we deliver within 1 hour, the cancellation window is very short.
- Orders cannot be cancelled after delivery.
Returns and replacements
We accept a return or offer a replacement if an item is:
- Damaged or leaking when delivered
- Expired or past its best-before date
- Different from what you ordered, or missing from your order
Please report these issues within 24 hours of delivery, with a photo of the product and packaging where possible.
Because of hygiene and food safety, we cannot accept returns on opened, used or perishable items such as fruits, vegetables, dairy and frozen foods, unless they were delivered damaged or spoiled.
Refunds
- Once your refund is approved, it is processed within 7 days.
- Online payments are refunded to the original payment method.
- For Cash on Delivery orders, refunds are sent by UPI or bank transfer.
- Your bank may take a few extra days to show the amount in your account.
How to request a refund
Call or WhatsApp +91 74090 70956, or email supermarketbyas@gmail.com with your order number, name and the issue.